Frequently Asked Questions

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How Do I Change My Login Username, Password, Local Dial-Up Number Or Domain Tail?

You may need to change your login username or password occasionally. This is a two part process. First, you need to change it at our ISP and then you need to change it on your computer at home or work. You can do this by calling us for tech support but the easiest way is to do it yourself online. Our home page has "My Account" links where you can login to do this. (Be sure to have your password handy. You won't be able to get into your account settings if you don't know your password.)

We have instructional tutorials for all Windows & Macintosh operating systems for changing this info. These pages also tell you how to switch your local dial-up number when traveling and they cover the use of a "domain tail" on the end of your username when connecting. Choose one of the following:


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