FAQ:  Frequently Asked Questions

Click the question to see the answers.

• Do You Support Macintosh? (Yes!)

• How Do I Cancel My Prior ISP?

• Ayuda en español: Spanish Help Options

• Aide en français: French Help Options

• How Do I Change My Login Username, Password, Domain Tail Or Local Dial-Up Number?

• How Do I Change Or Add E-Mail Accounts?

• How Do I Check Billing Invoices & Billing Statements?

• How Do I Change My Credit Card Info?

• How Do I Check My Online Usage?

• Where Can I View Your Usage Agreement?

• How Do I Connect While Traveling?

• How Do I Check E-Mail From Work Or A Friend's House?

• How Does Our ISP Fight Spammers?

• How Can I Fight Spammers?

• How Can I Find the Headers of an E-mail Message?

• How Can I Remove Pop-up Ads And Spyware?

• How Can I Prevent My Kids From Going To Adult Websites?

• How Do I Open A "Zipped" File?

• Do I Get A Personal Website Or FTP Folder?

• How Do I Check Your Network Status?

• How Can I Get Tech Support? (online instructions, chat, web callback, e-mail & phone options)

• How Can I Cancel?