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Norton AntiVirus:  Disabling E-mail Protection

Links for NAV:  NAV 2002/2003: Disable E-mail Protection | NAV 2000/2001: Disable E-mail Protection |

Links for e-mail clients: Outlook Express Settings for NAV2000/2001 |


Instructions for Disabling E-mail Protection:

Norton AntiVirus can occasionally cause problems with your email client when trying to download or send e-mail.

Microsoft Outlook Express may give one of the following error messages when NAV's E-mail Protection is enabled:
Error 0x800ccc0D
Error 0x800ccc0E
Error 0x800ccc0F

Other e-mail clients, such as Netscape, Eudora, Pegasus, Eudora, etc., may also experience difficulty.

Follow the steps below to disable E-mail Protection.

Norton AntiVirus 2002 or 2003

  1. Quit Outlook or Outlook Express.

  2. Start Norton AntiVirus.

  3. Click Options. If a menu appears after you click Options, then click Norton AntiVirus. The Norton AntiVirus Options dialog box appears.

  4. In the Internet section, click Email.

  5. Clear the Scan incoming email check box and the Scan outgoing email check box.

  6. Click OK.

  7. Close Norton AntiVirus.

    Click here for screen shots of this in NAV 2003.


Norton AntiVirus 2000 or 2001

  1. Quit Outlook or Outlook Express.

  2. Start Norton AntiVirus.

  3. Click Options.  If you are using SystemWorks, then click Norton AntiVirus.

  4. Do one of the following:

    • In Norton AntiVirus 2001, clear the check boxes that correspond to the protected e-mail clients.

    • In Norton AntiVirus 2000, clear the Enable email protection check box.

  5. Click OK.

NOTE:  Disabling email scanning does not leave you unprotected against viruses that are distributed as email attachments. NAV Auto-Protect will scan any incoming files, including email, as they are saved to your hard drive. Email scanning is just another layer on top of this. To make sure that Auto-Protect is providing the maximum protection, keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you have the most recent virus definitions.


Outlook Express Settings for NAV 2000/2001:

Norton Antivirus 2000/2001 has an email filtering function.  Each time the user runs the 'Auto Update' in Norton, the POP3 server in Outlook Express is changed to '' and the account name changes to username/  It will look something like the screen below and should work just fine.  

To have NAV2001 do this for you automatically, you can disable NAV2001, put in regular mail settings, and then re-enable NAV2001.  The re-enable of NAV2001 will automatically replace the mail settings like the picture below.  If not, enter the settings yourself.  

If your e-mail still does not work, then you should completely disable NAV's E-mail Protection as described in the above section.

Please note that Symantec has acknowledged that NAV2000 doesn't work with Eudora 5 although it does work with earlier versions of Eudora. It also doesn't work with ProComm 4.7 & 4.8. It might not work with other programs as well.

Follow these steps to configure Outlook Express to work with Norton AntiVirus (NAV) email protection:

With Outlook Express open, click the Tools menu, then Accounts, as shown below.


Click the Mail Tab at the top to see the screen below.

Select your email account and then click the Properties button on the right.


Clicking the Properties Button opens the screen below.

Go to the Servers Tab as shown below.

In the Incoming Mail (POP3) box, type:

The Outgoing mail (SMTP) server name typically follows this format:

In the Account name box, type the user name provided by your ISP, then a slash (/), and then the Incoming Mail Server (POP3) name.  It will look like this:  username/ . Then type your password.

Add a checkmark at the bottom for My server requires authentication.  Click the Settings button.

Clicking the Settings button leads to the screen below.

Click in front of Log on using to place a dot there.

Type your Account name, which is the first part of your email address (everything before the @ symbol).  Then type your password.

Click OK to return to the Servers Tab.

Click OK when you are done.

Exit Microsoft Outlook Express.

Start Norton AntiVirus.
     1. Click Options, and then, in the Options list, double-click Email Protection.
     2. Click Advanced.
     3. Check "Enable Manual configuration."
     4. Click OK.
     5. Exit NAV and then restart the computer.


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